cashapp

What happens if I send the wrong amount or send it to the wrong person?

That money could be gone permanently. The Cash App site states that “payments are instant and usually can’t be canceled.” It directs users to “look at your activity feed to see if the payment receipt is displaying a cancel option.”

If not, the option it gives you is to use the app to ask the recipient to refund the money.

And while you can request help through the app or the company website, you can’t contact the company via phone or email, according to a representative for Cash App.

The Consumer Reports study did find that a large number of complaints about Cash App involved that aspect of the service, says Tetreault.

“There are a lot of great FAQ responses, but for folks looking for the personal touch, this could be not so easy,” she says.

And that problem isn’t unique to Cash App, she says.

With any service involving your money, “consumers should have multiple and plentiful ways to resolve issues,” Tetreault says.